Frequently Asked Questions
Q: How much is shipping?
A: Standard shipping is free for orders over $39.99 (before tax and after the coupon code is applied) otherwise the cost is just $6.99. If you need your order faster than the standard promised delivery date, you will be provided with other promise delivery dates to choose from. The cost of faster shipping will be determined based on the delivery date you choose.
Q: Shipping: When will my order arrive?
A：The global dedicated line logistics we use, the delivery time depends on your location, and it will generally be delivered within working days according to the level of commitment to purchase logistics costs.
Dedicated Logistics Level：
Q: Discreet shipping and billing is important to me. How will my order look when it arrives and what will show up on my credit card?
A: Careful and secret transportation is important to many of us. The shipping label will only show customer service. Your credit card or Paypal account will be charged in the name of our parent company, helium.
Q: How do you ship?
A：We reach your address through the fastest dedicated line logistics in the world.
Q: What is your return policy?
A: Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
Q: What if an item is defective?
A：If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please contact our customer service email:firstname.lastname@example.org to let us know of the issue. We will then issue a Return Merchandise Authorization number (RMA) via email which will provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one. When emailing about a defect, please state the following information, your order number, found in the top right hand corner of your invoice OR your web confirmation number along with your name and the nature of the defect. Once the defective item is received back into our warehouse (the customer will be responsible for the cost of shipping the item back to us), we will promptly ship a new replacement to you free of charge once the return is received and processed. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.
Q: Can I cancel my order or make a change of address?
A: In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted.
Once the order is processed and shipped we can not make any changes to the address. In most cases, if the order can not be delivered due to an address error, the parcel will be returned to us by the carrier. All returned orders will be refunded and can NOT be shipped back out.
Q: Free Gift With Purchase Offers
A: Orders over $99.99 (before tax and after the coupon code is applied) may be entitled to a free gift with purchase
Q: Does MIUXO have a store I can visit?
A: No. We are an e-commerce business. All items are shipped directly from our warehouse. We are not open to the public.
Q: How can I place an order?
A: Once you've found the product you want to purchase, click the add to shopping cart button. Once you are done choosing the items, click the proceed to checkout button to fill in the information required. Choose your desired shipping and payment option. Once the order has been placed, a web confirmation number will be provided to you at the top of the page. You will then automatically receive a confirmation via email.
Q: I want to cancel my order but it has already been processed
A: Unfortunately we are unable to cancel your order once it has been processed. If you no longer wish to receive the order we suggest you mark the package Return to Sender and refuse the order at the time of delivery. You can also bring the unopened package back to the carrier and advise them you are refusing the delivery. All orders are considered used once the shipping box is opened and will not be accepted back by our warehouse. Please make sure the shipping box remains sealed.